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bigi999 collects and uses your information only for the purposes described in this policy — running your account, processing payments through bKash, Nagad and Rocket, and keeping your activity secure. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with bigi999, we collect the information you enter directly — your name, contact details, and the payment method you connect, whether that is bKash, Nagad or Rocket. We also collect activity data generated while you browse the lobby or place a wager: page visits, session length, device type and connection details. This data serves one purpose: operating your account accurately and keeping it safe. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling a bKash or Nagad transfer — we share only what that processor needs to complete the transaction. We keep records for as long as your account is active and for any period required by applicable rules in the regions where we operate. After that, data is deleted or anonymised. You may ask us what we hold, correct anything that is wrong, or raise a concern at any point. The contact route for all privacy matters is the support channel shown in your account. Your rights under this policy depend on your local law and the eligible regions from which you access bigi999.
This policy covers what bigi999 collects, stores and processes directly. It does not extend to third-party sites linked from our pages, or to payment networks that operate under their own terms. Knowing the boundary helps you decide where to direct a question about your data.
Any information you enter when creating or updating your bigi999 account — login credentials, contact details, wallet identifiers — falls inside this policy. We store and protect this data as described above.
When you deposit or withdraw using bKash, Nagad or Rocket, the transaction is processed partly by that payment network. Their own privacy terms cover what happens on their side; ours covers the record we hold in your account wallet.
Your browsing behaviour inside the bigi999 lobby — which game categories you open, how long a session runs, device and browser signals — is collected and used to keep the site working correctly for your device. This falls inside this policy.
External links, game studio content loaded from provider networks, or any off-site page you reach by leaving bigi999 is outside this policy. Review the privacy terms of those services separately before sharing any personal details with them.
You have several straightforward options for managing the personal data we hold. Start by checking the account settings page inside bigi999 — it shows the contact and payment details currently linked to your profile, and you can correct anything that has changed. If you spot an error in a name, phone number or linked wallet address (bKash, Nagad or Rocket), update it directly in the account fields or raise it with support. If you want to know exactly what data we hold about your account, send a request through the support channel shown in your signed-in account area. We will confirm receipt and respond as described in the process outlined there. Where your local law gives you a right to request deletion or restriction of processing, note that the steps and timelines depend on those applicable rules. For any question that account settings cannot resolve, the support route below is the right starting point.
Open account settings inside bigi999 to see your stored contact and payment details. This is the quickest way to check what is currently linked to your profile without contacting support.
If your name, phone number or linked wallet — bKash, Nagad or Rocket — is listed incorrectly, update it directly in the account fields. For fields you cannot edit yourself, contact support with the correct information.
To ask what personal data we hold for your account, submit a request through the support channel visible in your signed-in account area. We confirm receipt and handle the request as outlined there.
Any concern about how your data has been used can be directed to the support route shown in your account. Describe the specific issue and the account details involved so we can review it accurately and respond.
For privacy questions, data requests or corrections that cannot be resolved through account settings, use the contact routes shown in your signed-in account area. We handle privacy matters through the channels listed there — do not send sensitive account details through a channel not shown in your account, as we cannot verify or act on those messages securely.
The support link inside your signed-in bigi999 account is the right place to start any privacy question. Use it to request data access, flag an error or raise a concern about how your information has been handled.
If live chat is shown as available in your account area, you can use it to ask a first question about this policy or get directed to the correct process for a data request. Availability depends on your account region.
For written privacy requests — including data access or correction requests — use the email address shown in your account's help or contact section. Include your account identifier and describe the request clearly so we can respond accurately.
bigi999 uses technical measures to protect account data from unauthorised access. Session data is handled over encrypted connections. Account passwords are stored in a form that cannot be read back in plain text. Payment identifiers — your linked bKash number, Nagad account or Rocket wallet — are kept only in your account record and are not passed to any party other than the payment processor needed to complete a transaction.
We use cookies to keep your session active while you browse the lobby and to remember your device settings. You can adjust cookie preferences through your browser, though some account functions may not work correctly without session cookies enabled.
We keep account records for as long as your account remains active and for any additional period required by applicable rules. Once those periods pass, data is deleted or anonymised. The exact retention period depends on your account status and applicable regional requirements.
Your bKash, Nagad and Rocket payment details are handled through encrypted connections and shared only with the processor completing the transaction. We do not store full wallet credentials beyond the reference needed to identify your linked account.
When this policy changes, we post the updated version on this page. Continuing to use your bigi999 account after a change is posted means you have seen the updated terms. For material changes, we aim to notify you through your account's notification area.
These questions come up most often when account holders want to understand how their data is handled, what rights they have and how to act on them. If your question is not here, the support channel in your account area is the right next step.
We collect the information you enter at registration — name, contact details and the payment method you link, such as bKash, Nagad or Rocket. We also collect session and device data generated when you use the lobby. All of this is described in the details section of this policy.
We share data only where necessary to operate your account. Payment processors receive the minimum data needed to complete a bKash, Nagad or Rocket transaction. We do not sell personal data, and we do not share it with advertisers or unrelated third parties.
Submit a data access request through the support channel shown in your signed-in account area. Describe what you want to know, include your account identifier, and we will handle your request as outlined in the process shown there. Response timelines depend on your applicable local rules.
Your right to request deletion depends on your local law and the eligible regions from which you access bigi999. To make a request, contact support through your account's help section. Note that some records may need to be retained for the period required by applicable rules before deletion can proceed.
We use cookies to keep your session running and to remember your device settings inside the lobby. You can change cookie settings through your browser. Disabling all cookies may affect how account pages load and whether your session stays active between pages.
Raise the concern directly through the support channel in your signed-in account area. Describe the specific issue and the account details involved. We review privacy concerns individually and respond through the contact method on your account. Do not share sensitive details through an unverified channel.