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Your use of bigi999 — including account access, wallet transactions via bKash, Nagad, or Rocket, and game activity — is governed by the terms set out on this page. Access and eligibility depend on your local law and the regions where bigi999 operates; please review these conditions before using the platform.
These terms form the agreement between you and bigi999 when you create an account, make a deposit, or access any part of the platform. By continuing to use the site, you confirm that you have read and accepted these conditions in full. We may update these terms when our services change or when applicable rules require it; the current version is always the one shown here. If a material change affects your account, we will notify you through the contact method on file before the change takes effect. Your continued use after that notice counts as acceptance. Where local law in Bangladesh restricts or modifies any part of these terms, the local requirement applies to the extent it conflicts. Transactions processed through bKash, Nagad, or Rocket are subject to the individual terms of those payment services in addition to ours. We do not override the conditions set by those providers. If you have a question about how a specific clause applies to your account, the support routes listed on this page are the right place to start. Nothing in these terms limits any right you hold under applicable consumer protection law in your jurisdiction.
Deposits and withdrawals via bKash follow both our account terms and bKash's own service conditions. Check your bKash account for transaction records alongside the history shown in your bigi999 wallet.
Nagad transfers are processed under Nagad's published terms. Your bigi999 account wallet reflects confirmed transfers; any dispute about a Nagad transaction should be raised with us and with Nagad simultaneously.
Rocket payment rails operate under Dutch-Bangla Bank's conditions. We record each transaction on your account; contact support if a Rocket transfer does not appear within the expected window shown at checkout.
The version date at the bottom of this page identifies the current terms. Archived versions are available on request through our support channel.
Not every part of your experience on bigi999 falls under the same policy clause. This section draws the boundary clearly so you know where our terms apply directly and where a third party's rules take over.
Our terms govern how you create, verify, and close your bigi999 account, including the credentials you use to log in and the wallet balance held under your profile.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are covered by our terms up to the point of handoff to the payment provider; the provider's own conditions apply from that point.
Game content supplied by studios such as and is governed by those studios' licensing arrangements. We make it available in the lobby but do not set the rules of the games themselves.
Links to external sites, payment apps, or identity verification services fall outside our policy scope. We are not responsible for the practices of those services once you leave bigi999.
You have concrete options when it comes to your account data and how we hold it. To review the personal details attached to your account, open the account settings page and check the profile section — the fields there show exactly what we hold on file. If any detail is wrong, you can correct it directly in those fields or contact support to request a correction we need to make on our side. To ask a question about how your data is used, or to request that we delete information we no longer need to hold, use the support contact route listed in the section below. We will acknowledge your request and respond within the timeframe required by applicable rules. If you believe a transaction record is incorrect, the wallet history tab in your account shows each entry with a reference number you can quote when you write to us.
Open the wallet history tab in your signed-in account to see every transaction with its reference number, date, and status.
Profile fields in account settings are editable directly. For fields you cannot change yourself, contact support with the correction and your account reference.
Send your question through the support channel below. Quote your account ID so we can locate your record and respond accurately.
If you want us to delete data we no longer need to hold, submit a written request via support. We will confirm what we can remove and the timeline.
If something in these terms is unclear, or if you need to act on a right described above, the routes below are how you get in touch. Use the channel that matches your query type.
Open the chat widget from any page while signed in to reach the support team directly. Have your account ID ready to speed up the process.
Send a written query to the support address listed in your account confirmation email. Include your account reference and a clear description of your question.
The help section of the site covers common policy questions with step-by-step account paths. Check there first before opening a new contact request.
We hold your account data only for as long as it is needed to operate your account and meet our obligations under applicable rules. Here is how the main areas work in practice.
Account records are kept for the period required by applicable regulations. When that period ends and your account is closed, we remove personal data that no longer needs to be held.
We use cookies to keep your session active and to remember your lobby preferences. You can review and adjust cookie settings through the preference panel linked in the site footer.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately from the account settings page and contact support.
To request a change to how we hold your data, or to ask who to contact for a specific compliance question, write to us through the support channel and we will direct your request to the right team.
These are the questions we hear most often about how our legal terms work in practice.
Yes. Access and eligibility depend on your local law and the regions where bigi999 is permitted to operate. We recommend checking the rules that apply in your area before opening or continuing to use an account.
Open the profile section in your account settings to see the details we hold on file. For a full data summary or to ask about records not visible there, contact support with your account ID and we will respond with the information we can share.
Most profile fields are editable directly in account settings. If a field is locked and the detail is wrong, contact support with the correct information and your account reference. We will update it and confirm when it is done.
We retain records for the period required by applicable rules after closure. Once that period ends, personal data that no longer needs to be held is removed. You can ask support for details on the specific retention period that applies to your account.
Check the wallet history tab in your account first — each entry has a reference number and status. If the record still looks wrong, contact support quoting that reference number. For disputes involving the payment provider directly, you may also need to raise the issue with bKash or Nagad on their side.
If we make a material change that affects your account, we will notify you through the contact method on file before it takes effect. The version date at the bottom of this page always reflects the current terms. Continued use after a notified change counts as acceptance.